Our measures for a carefree holiday 🙂

Dear guests!

We are launching into the winter season 2021/2022 on 12.12.2021.

Due to the current conditions and according to the orders of the Federal Government, for the winter season, the 2G (“geimpft”/”genesen” – vaccinated/recovered) and FFP2 mask requirement applies to all guests in our establishment.

Vaccinated and recovered people can thus enjoy a trouble-free holiday with us.

So that nothing stands in the way of a relaxing and carefree holiday, we will do everything we can to make this possible for you. We are a family business and we also treat our guests as family. So nothing prevents you from making a secure booking J

We’ve listed the most important information for you regarding Covid-19 and the associated safety and hygiene measures here.

We count on each individual guests’ own responsibility.

Vaccinated:

  • Vaccination with vaccine that requires 2 doses at first: proof of vaccination is valid for 270 days.
  • Vaccination with vaccine that requires one dose at first: proof of vaccination is valid for 270 days from the 22nd day after the vaccination with one dose (Johnson&Johnson).
  • Vaccination of those who have recovered from the virus: if you tested positive for the virus at least 21 days prior to the vaccination or have evidence of antibodies at the time of vaccination, proof of vaccination is valid for 270 days from the date of the first vaccination.
  • During the transition period until 06.12.2021 the first vaccination in association with a PCR test will also be valid as proof of 2G status.
  • Vaccines recognised in the EU: AstraZeneca, Johnson & Johnson, BioNTech/Pfizer and Moderna.
  • Proof of vaccination: EU-compliant vaccination certificate, yellow vaccination pass, vaccination card or print out / pdf (e.g. also on mobile) of the e-vaccination pass data.
  • ATTENTION: The SputnikV, Sinovac and Sinopharm vaccines are not recognised by the EU.

Recovered

  • A medical confirmation is valid for 180 days after recovery from SARS-Cov-2.
  • Official proof of isolation status is also valid for 180 days.

Children & young people

  • Children up to the age of 12 are exempt from providing evidence of any “G rule status” and are therefore not required to present a test result.
  • Children and teenagers from Austria aged between 13 and 15 years (compulsory school age): the Ninja Pass (Austria) is equally accepted as “2G proof” and therefore represents sufficient proof for entry
  • All teenagers from the tenth school year onwards must present a “2G pass”.
  • For non-Austrian children aged between the end of the 12th year and the end of compulsory school age: rules from the Ministry of Health to follow.
  • The 2G rule applies as an entrance requirement in the entire gastronomy/night-time gastronomy, hotels, shops and mountain cable cars.
  • FFP2 masks required in all interior spaces.
  • Bars and restaurants must close at 11:00 p.m.
  • The night-time gastronomy (apres-ski, bar operations, gastronomy without seating) remains closed.

For a safe and relaxed holiday, we kindly ask you to adhere to the measures listed here as well as the health measures of the TVB Paznaun-Ischgl tourist information.

We have adapted our cancellation policy in accordance with the current pandemic:

  • Up to 60 days before arrival: FREE cancellation
  • Up to 1 month before day of arrival: 40% of total price
  • Up to 1 week before day of arrival 70% of total price
  • During the final week before day of arrival: 90% of total price

NOTE! If there is another lockdown (closed borders/hotels/skiing area, official travel warning due to Covid-19) bookings may be cancelled for free and any payments made will be refunded.

We therefore strongly advise you take out travel cancellation insurance! More on this HERE

The company Hollu is supporting us in this with advice, disinfection and state-of-the-art cleaning systems using top products.

  • Hand sanitisers provided in all public areas
  • Social distancing adapted in all areas
  • All public areas and guestrooms cleaned to the highest standards with corresponding utensils and colour-coded cloths
  • Increased cleaning of high-contact areas such as operating buttons in lifts, handrails, door handles, light switches, remote controls, touch screens etc.
  • All laundry is washed hygienically at 95°.
  • We warmly welcome all guests although not at the moment as usual with a handshake and/or a hug but, instead, with a friendly smile
  • Key cards are disinfected before use
  • Keypads of card terminals disinfected after each use
  • Before you arrive, please complete a Quick Check-in online. You will find the link in your reservation e-mail and before arrival we will also send you an arrival mail with the link.
  • Please have your EU Digital COVID Certificate or vaccination pass/confirmation of recovery ready. Children over the age of 12 years will also require this evidence.
  • FFP mask requirement for adults and children over the age of 14 years.

Please read the information here about the current entry requirements.

Skiing and snowboarding will be slightly different this season.
However, despite this, we are sure that the cross-border Silvretta Arena ski region which offers an area of 500 ha of pistes (or more than 700 football pitches) which are perfectly groomed daily will allow plenty of room for social distancing and ensure a great skiing holiday, also this winter.

The following link provides all current rules for the skiing region:

Covid19 Ischgl rules

Measures are continuously adapted in accordance with the requirements of the Austrian government. Please note that there may be changes at short notice.